As for the photos, we ship as advertised. It’s not going to be the exact same bag, because we took those pictures at a studio session; that exact sample bag’s already been sold.
We can’t take images prior to doing so because we have all of our products in several warehouses (we’re not merely a one-man business/vendor like the rest of sites, but rather a manufacturing business), and taking an image of one product before a payment is even processed isn’t feasible, due to the pace and intensity at which our entire staff operates.
Our images are exclusively ours and were taken at our scheduled studio session. However, we do not own the studio, so other manufacturers can use the same studio to take their pictures.
In other words, just because another site used the same studio does not mean they are of our same quality, especially if they’re listed at a cheaper price.
Every single one of our products have date codes, and they have the date codes of every authentic bag we have purchased for its respective model (we purchase several authentic pieces at boutiques per model). So, it’ll definitely have the date code from either of our authentic bags.
If you’re not satisfied with your purchase, you can return it to us within 30 days from the date you received it.
We require you take a picture of the item(s), then touch base with us to process the return after our staff has completed an inspection of the request.
Of course, we will not accept returns/exchanges if it’s clear the product was worn or if the protective coverings have already been removed.
Refunds are issued towards the original payment method and can take up to 7 business days after receiving the return. Nonetheless, you will be responsible for paying the return’s shipping costs.
All of our prices are in USD.
All clients that reside in the states, Canada, or Australia receive Express shipping free of charge. Other countries are subject to a discounted Express shipping rate, as we bear the majority of the shipping cost.
Shipping generally takes approximately 2-3 weeks.
If your order is seized at customs with another site, you will be charged again for the shipment or you will be left at a loss. We are the only site that, although we have the lowest seizure rates on the market, we provide a reshipment free-of-charge.
We declare our shipments as gifts with a value of approximately $30 USD, so import fees are essentially negligible.
We either use UPS, EMS, FedEx or DHL.
Our logistics/shipping team takes many factors into account when selecting the ideal courier for your location.
For instance, we typically ship our replicas via UPS to the states, as we’ve found our highest success rates through customs via that method.
All of our prices are in USD.