Rest assured that all of our carriers are taking precautionary measures in response to COVID-19 to guarantee the health and safety of their drivers and our clients.
Our carriers are proceeding in accordance to government regulation; our clients’ safety is crucial to us.
Though our couriers are unaffected, we advise our clients to use their home address for delivery.
From now on, all couriers are employing contact-free delivery service, so signatures are not required for deliveries at the moment.
All courier-specific guidelines can be located on the chosen courier’s website. Once your tracking information is valid and available, we will provide it to you via email in your order number’s corresponding email thread.
We appreciate your understanding given the precautions we’ve taken to protect you as a valued customer.
All orders are prepared within 2-3 business days (not including weekends/holidays) after your payment has been processed. You will receive another notification when your order has been handed to the courier and is now waiting for an outbound flight to your country.
Free Express Shipping to the U.S., Canada & Australia. Kindly contact us at [email protected] if you are located in another country and would like to receive a quote. In either case, we absorb the majority of the Express shipping cost in foreign countries, so the cost is quite low.
Once your item’s been handed to the courier and is waiting at the airport hangar, you will be provided with a tracking number. Please wait for the tracking information to update, as it will update once it has found an outbound flight.
Please touch base with us at [email protected] with your name and order number if 30+ days have elapsed since the tracking number update and you still have not received your order.